Code and Etiquette.
code on all courses is collared shirt, tailored shorts and
socks, long or short.
You must also have soft spikes on all algarve course. They
will fit these for a small fee.
The general etiquette must be observed. If you are rowdy,
disorderly, drunk, horsing around, or in any way blocking
or holding up play, the marshals have the right to eject you
immediately from the course without refund. If you are judged
to be incapable of play for any reason at check in, you may
also be ejected without refund. The course directors decision
Power Trolleys, Pre booking , costs , rules
usually cannot be booked or paid in advance, on many of the
Algarve courses, except for ' Summer Specials' in July and
August on some courses*, or in the event that you are handicapped
( with proof), we may try and request the course to reserve
a buggy for you, at their discretion.
courses that DO pre book for are now marked on the price table.
eg Vilamoura we can pre book for €40 per buggy, on course
rate is €45, and 'on availability'....
We may be able to pre-reserve buggies for groups over 16 players
or more, again depending on the course.
There are some buggy rules on courses, especially where buggies
can or cannot go.. please ask the starter for the local rules.
The Royal Course insists that all players
who are not members, have buggies when teeing of prior to
If you really need a buggy, then all we can suggest is that
you turn up early at the desk, and pay the buggy as you arrive,
to ensure that you are front of the queue when the buggies
come in, as they are on a 'first come' basis. In some peak
periods this may have to be 40 or 50 mins prior to your tee
off time. There are always buggies for at least the first
hour of play, so if you have a time prior to 08.30(peak) or
9.30 (winter) you will certainly get a buggy.
cost of buggies varies from year to year, course to course,
and season to season. The average cost of buggies is 40 euros
per buggy. Vale do Lobo charge 60 euros, and Victoria, currently
50 euros. We know that this is steep, and continue to nag
the course managers to no avail!
of the courses can be a bit hilly, and we would recommend
that buggies be taken, ( see course info), some are relatively
flat and are easily walkable. Manual Trolleys are available
for about 5 euros on every course.
trolleys can be rented on some courses, or in advance for
several days at a time, collected and delivered to the first
and last course of play. Rates on application. The courses
may have some onsite, but not all, better and safer to pre
book. Some courses may charge for using your own equipment
such as power trolleys or buggies.
and Society Cards
have a handicap requirement, and may ask to see your cards
on check in or during play. Each course has a different 'maximum'
handicap, to allow play to run smoothly. Most courses do not
ask for the card to be shown at check in, and only may ask
if and when , there is a problem or complaint to the marshals,
on the course.
We take no responsibility for players who do not meet the
handicap requirements of the courses..is is entirely up to
you to ensure that you are 'legal' to play any courses.
There are certain top level courses which ALWAYS ask for your
Champion, Victoria Vilamoura, Old Course Vilamoura. Monte
Rei, Faldo and O'Connors.
If you do not have a card you will not be allowed to play
on these courses!
are some courses which allow beginners on them unofficially,
eg Salgados, Penina Academy (9 holes) , Vale do Milho ( 9
holes) Balaia (9 holes). On the 9 hole courses we do not book
these, you can usually turn up for a game or practice.
The others will almost always allow a beginner to play in
the company of golfers with a handicap, so they can ensure
that the play is not slowed.
Juniors are accepted on many courses, and usually do not require
a handicap, as long as they are with adult golfers. Some course
( Vilamoura eg) may have a minimum age 12years.
The courses will usually take a society letter as proof of
handicap, this is entirely up to the course.
When booking a larger group in to the course, it is usually
acceptable to have a letter from a club or society, with all
the names of the goup, and their handicaps, this saves considerable
and Courses Facilities
club will have a driving range, professional who gives lessons,
putting green, showers, changing rooms and restaurant and
Some like the Victoria, have a 'free' driving range for players
waiting, and you can line up like a pro on grass and fire
off a few warm up balls!
rent golf clubs, sometimes shoes and socks, will sell balls,
old and new, tees etc at the desk.
Some clubs will have other facilities on course, such as sandwich
wagons, toilets on course, but these vary so please enquire
at the desk.
Club hire can range from 15 euros per set per day to over
50 euros per set, so please check first.
We rent clubs at the office ( collect and return to our office
only) for 15 euros per set per day, discounted for more sets
or longer periods.
/When do I get to the course?
that you arrive at the course at least 20 mins prior to your
tee time to allow time to check in and prepare.
The courses all have yellowy/orange 'golf' signs as you get
to the areas nearby, and Vilamoura has internal signs on each
roundabout. Some of them can be a bit tricky to find, so we
suggest that you ask in the hotel reception or local shop,
for a (or the) 'Golf' map ( about 10 euros) which has the
courses clearly marked on them. Our map is not detailed enough
to get you to the courses, although we hope soon to have some
print out instructions for each course.
do I present to Play?
all you will need is the voucher that has been sent to you,
some courses (eg Victoria, Old Penina Champ.and others ) will
require handicap certificates. If you have a PGA card, this
will have to be shown to the check in desk. Juniors, buggies
and trolleys, will be paid for directly at the check in desk.
Weather and/or Unplayable courses
weather is really stormy and windy, and there is a lot of
'standing water' on the course, then the course will be closed
for the day. You MUST be at reception , at the tee off time
booked, to arrange a refund or 'rain check'. If you do not
turn up you will NOT get any refund as it will be shown as
a no show. They will try and re-schedule you, but if you cannot
play ( ie they close the course...), then a full refund is
normally made. Please ask reception to call us and confirm
this and we will arrange a full refund by cheque or to your
card, depending how you paid. We would note that this is only
for one, maybe two days in the whole year..so you would have
to be Really unlucky to catch this weather!
they are sanding the greens, tining them, or have major course
works, drainage problems etc etc which considerably disrupt
or degrade the playing quality, then this is entirely up to
you to negotiate with the desk, as to what refund, or restitution
is made, and the courses decision is final. Usually there
will only be one or two holes affected, and they will almost
certainly not refund for this...but if other factors come
into play, then please talk to reception or the course director.
the right to charge minimum 20 euros per player for cancellation
and alterations. The amount of refund from each course depends
on their internal rules. We promise to use our best efforts
to ensure that you receive the maximum refund available. This
will depend on such diverse factors as , number of players,
date of play, course booked, season of play, date of cancellation
prior to play, and others. The general rule is that as long
as we cancel smaller groups at least a week before, we will
get a full refund. After that time, some courses may get sticky
and not refund at all.
We can issue a statement for your insurance company, in the
case you have an insurance cover for holiday losses.
eg If you are cancelling golf only, say for one player out
of 4, and more than a week prior to play, we normally would
not charge any fee against this, but if it is a hotel/golf/transfer
package, there may be some charges to pay at our discretion.
We try and use common sense and help our customers to get
a maximum refund in every case.
If it is a total cancellation, we reserve the right to charge
a minimum fee of 20 euros per golfer booked, plus any fees
that may be retained by the golf course. This will be looked
at on a case to case basis, and you are welcome to call us
and see, in general, what will be the situation if you had
Alterations are broadly similar, again we reserve the right
to charge 20 euros per alteration after the deposit is paid,
or the golf booked. If you wish to change courses, we can
usually do this, at least a week prior, or in the unusual
case that the course has works disprupting play. However,
as we are aware that groups can alter and flow, we always
suggest that group leaders book for a larger number, and reduce
it to 'real' levels when the group has paid their deposits
or balances. Also for minor changes such as flight times etc
we will not normally charge anything. For smaller parties,
we can usually 'add on' extra players for no fee at all, and,
as long as you give us at least a weeks notice, we can cancel
(or alter courses) for some or all of the party, usually with
a full refund less 20 euros per player.
& Golf Passports
'Summer Specials' with some of the courses, these usually
include two players and a buggy . The course also sells these
on the desk at the same rate that we do, there is no discount
on these, but we can book and hold the times in advance for
Some of the courses will have their own specials, twilight,
competitions, early bird, summertime, breakfast, etc etc.
These are bookable only at the courses, and directly with
them, usually on the day, as they use these to fill dead space
very early or very late, and if the course is full.. they
will not allow these to be sold. So although a good deal,
you cannot usually pre book these, and we, as agents, do not
book these for you.
We consider these to be inflexible, not very good value, and
not pre-bookable. Therefore we do not use them.
These are sold by about half the Algarve courses, and are
again used to fill up their own space on a 'late late' basis,
as they are valid for a short period, and can only book the
courses as from the 'first' course that you play..and are
valid for a week, and have supplements to pay on most of the
courses... If you use a calculator, they are very close to
our rates , with the passport you will get what's left 'next
week' when you arrive.. just what the courses need to fill
up their late cancellations at unreasonable hours!
the courses will allow juniors to play.. always up to 16 years
old, some other and Lisbon courses, may be up to 18 years
old. Proof of age may be requested. If not produced you will
pay the full desk adult rate.
The junior will have their time/s reserved with the adults,
who must always accompany them, but will usually be paid for
at the desk on the day at the rate given. Vilamoura has set
rates, and most other courses have rates set at 50% of the
desk rate...but these can vary during the year.
There may be a lower age limit, Vilamoura 12 yrs, and as long
as the accompanying adults ensure that the game is not held
up for any following players, you can take some young players
onto any course.
Juniors may not be allowed to drive buggies, please ask the
Persons ( Non Golfers)
the courses will allow a spouse to accompany a golfer, but
they will ensure that he/she does not pick up a club when
out of sight of the clubhouse.. if you are caught cheating,
they will remove you!
If your spouse wishes to walk alongside you, then most course
will allow this, but please ask the starter to ensure that
he is aware of the situation.
You will pay for the golf when you accept the tee times and
dates given on the quote. If you are playing more than 6 weeks
in the future, and the booking is over 750 euros, then you
are allowed to pay a 25% deposit, with the balance 6 weeks
prior to play. The deposit will ensure that the golf ( and/or
Hotel) is reserved and held pending the final payment. If
you cancel, prior to the balance payment, please see Cancellations
If your booking is under 750 euros, and or within the 6 week
period, than full payment is required to book the golf.
The vouchers will be sent to you when the final or full payment
is made, and only when the courses have confirmed the golf.
The vouchers are sent to you by email, and after the full
payment is made. If you cannot open the vouchers ( we send
PDF and .doc files), then let us know and we can fax them,
in the worst case..post them via snail mail! The vouchers
should be printed up at home and brought with you to present
at the courses, If you do not have the voucher, they may not
let you play, but usually they will call us and we fax through
a copy...but not at 7.30 am!!!!
you lose, or forget your vouchers at home, we can email them
to you...but if you turn up at the course without them, we
will levy a 10 euros charge to your card,
or ask you pay the golf course this fee if we have to fax
them a duplicate voucher. DO NOT FORGET YOUR VOUCHER PLEASE::::
The courses have the booking confirmed at the time and for
the number that we request for you. If you take extra players
'on spec' then you are on your own as to availability and
rates unless you call us first to try and fix this for you.
We confirm all golf with the courses, however, they retain
the right to re-schedule players as they wish on the day.
This very rarely happens, but if you book well in advance,
they may suddenly take a competition or group, and re schedule
all the golf already booked. This is out of our control, but
luckily, uncommon. When it does happen, we usually have several
months notice to re book your golf.
and Booking Fees
Once you accept the quote, and pay the balance or deposit,
there are no extras to pay, as the quote shows all the fees
and charges. There is only a credit/debit card fee of 2.5%.
IMPORTANT We do not accept personal cheques ( either in euros
or sterling) Exceptionally,if we do, there is a 2.5% clearance
fee on these.
and Mastercard only.No Amex or Diners
have no hidden extra taxes or fees on the golf or the packages,
but we do charge a 10 euro booking fee per player, on the
maximum number of players you have during the booking. From
Nov 2008 we will waive this fee on bookings that have 24 or
more rounds of golf on the booking.
is NOT charged per round, but per player, so if you have 4
players playing 4 separate days, we will charge 40 euros for
the booking fee, if there are 6 players one day and 4 the
rest of the days, the charge would be 60 euros. For groups
of 16 players or over, this may be reduced or eliminated,
depending on the number of rounds booked. Please ask us for
If there are later alterations or changes by you , all additional
fees and charges will be advised as the changes proceed. We
try and be as 'transparent' and moral as possible with all
our fees and terms.
In the rare case that we have to alter the booking due to
changes beyond our control, and any extra changes or fees
are unnacceptable to you, we will make a full refund of all
monies held, which will always be the absolute and full limit
of our liability to you and your party.
Our standard Package for golf and Hotel includes
Hotel ( Twin share b&b), as quoted to you.
Transfers Faro-Hotel-Faro, or Lisbon-Hotel-Lisbon
Transfers to golf,
Golf at the listed courses.
Car Hire if requested and quoted.
Breakfast will usually be continental , a full 'English' may
be available for a fee. No other drinks or food are included
unless specifically mentioned in your quote. All rooms are
twin single beds unless otherwise requested,and land view,
not sea view.
Please note that the packages are quoted for a single pick
up and collection on arrival and return - if your party has
more than one flight, extra transfer fees may apply
packages for Vilamoura have several different mixes of their
5 courses..see rates...and do not include any transfers, or
buggies, unless advised ( eg Victoria, Faldo and Oconnor),
just golf. These packages are not flexible, and they will
not allow course substitutions. Each package must be for a
single player..you cannot mix and match players in one package.
The Algarve courses are running very full over the 2010/11
peak seasons, and some groups have already booked a year in
advance and more, to get the times they want. The Old course
is full months in advance, Victoria is getting there, and
the Algarve is full of golfers. Off peak things are often
easier, but if you have a larger group...book early.
that you book your golf in advance if you want anything close
to reasonable times, but if you like playing in the dark,
or getting up at 6 am.. feel free!
If you have a society or large group, then you really must
book at least 6-8 moths in advance...even if the flights are
not out yet.. book the golf.. we can always cancel it or 'mould'
it to fit the flights later!
our PLATINUM cars through AUTO JARDIM, who
are the largest car hire firm in Portugal by far. We have
worked with them for 25 years.. since they had 12 minis (
they now have 8000 cars!) and can confirm that they are the
most reliable and reputable firm, with massive back up and
We offer a full damage waiver in our rates, so there is NO
liability whatsoever on your part. This is usually paid extra
per day, on other companies, so watch other prices carefully
when comparison shopping!
is an almost 'No quibble' system...unless you are drunk, drugged,
medically insane, or any mixture of the above!..(The chance
would be a fine thing!).
You will collect the car from the airport desk, just beside
the customs exit, you will return it to the depot which is
about 2 kms up the road from the airport, and they will bring
you to the airport in their own shuttle, which runs every
5 mins or so. You will only pay what is on the quote for the
car, and there is a petrol deposit of approx 100 euros to
pay on collection of the car. This is refunded to you 100%
on return of the car full of petrol/deisel, either in cash
or your c.card slip returned.
You have the option to pay for :- extra driver 20 euros, Spanish
border Insurance, 45 euros, or baby seats etc etc should these
They will offer you the 'personal accident' insurance
at the counter.. DONT take this 'extra' as you are covered
by holiday insurance for this if you have it.
cars during 2010 an 2011 have been overbooked for Late July
and all of August....so book early!
run an independant shuttle bus to the Vilamoura and Vilasol
Courses. There are also free transfers from Vilamoura to the
New Faldo and O'connor courses. You must ask reception the
day before, to book you transfers to the courses, and they
will give you a time for pick up.
have arranged golf transfers for you, then our taxi man will
pick you up about 60 mins prior to golf time, or longer if
the course is at the far end of the coast... If he is not
there within 15 mins of the pick up time, please call us and
we will sort it out. There is also a number on the taxi voucher,
so you could call the taxi office direct, they do speak english.
TRANSFERS ARE BOOKED 3 HOURS PRIOR TO YOUR DEPARTURE FLIGHT
TIME. IT IS YOUR RESPONSABILITY TO RECONFIRM FLIGHTS AND TIMES,
AND ADVISE US OF THIS IF THERE ARE ANY CHANGES.
transfers, please confirm the collection time for your return,
as you may be liable for excess waiting time if delayed by
slow golf , slow service at the bar (!) etc.. we suggest that
you take the drivers mobile number.. and keep him aware of
the time you would like to return.
to pay a fee to the credit card operators of 2.5% whenever
we process a card, even foreign debit cards. As we work on
low margins we are forced to pass this onto you..sorry!
and maestro cards are not accepted by international systems
Diners/JCB cards charge 5% and upwards on their transactions.
We are unable to take them due to their high charges.
any card with visa or mastercard. Visa electron is not yet
are You and What Security do I have?
MacGregor, our managing partner and owner, has been in the
Algarve since 1964, over 40 years, and has run several business
including travel agency, property sales, villa management,
and others, some of which he still does. We started the golf
agency, due to an obvious demand from our rental clients,
and it has virtually taken over our office and time from 2005
onwards. We have a total currently of 4 staff, and book several
thousand rounds of golf per year, and are growing every year...I
( Alistair) do the web page as well.. so if it doesn't work
let me know, I answer the phones when busy, and try and get
a game of golf in when I can.. which this year is about one
a month!..the up side that is my handicap is at the max...the
downside is that my game is at the min...and deserves the
28 I am playing off! You can always call and ask to speak
to me directly if there is any problem.
a fully licensed Portuguese registered company with a European
Tax number (that you can look up) PT 501 407 381. We are listed
on the Portuguese tax magazine every year as to 'presenting'
our annual accounts...and the best way to check up on us is
to call any of the Algarve courses at random, and ask who
we are..as we speak to them all, several times a day, I don't
think that there is anyone who doesn't know us!
If you are really doubtful, after booking and paying your
deposit, you can call one or two, or all, of the courses we
have booked for you, and see if that time is held , either
in your name, or MacGregor, or Algarvegolfdesk, some ask for
names, some hold for us...
the security for payment, we now have a 'secure' internet
site payment system, ( moneycorp) but also the faxed form,
or card over the telephone, is probably the safest way for
everyone. Dont send details over the internet, unless you
have complete control of your cards!
Security of your payment.
You pay us or the UK based transfer agent, by credit card
you always have the standard credit card guarantee of full
refund, if the service is not supplied. EG all the clients
of Longshot, 3D golf and Tee times anywhere, which all went
bust with thousands of clients left without services, all
those who paid by card had a full refund..eventually....